Privacy policy

Privacy Policy

Last Updated: 29 June 2026

At Castanea, we believe your privacy deserves the same care and attention as everything we create. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit www.castanea.ie, make a purchase, or otherwise interact with our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Castanea is an Irish luxury knitwear and accessories brand.

Data Controller

Castanea
17 Glenmalure Square
Milltown
Dublin D06 A045
Ireland

Email: castanea.ie@gmail.com

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.

2. Information We Collect

We collect personal information to provide our products and services and to improve your experience on our website.

Information you provide to us

This may include:

Name
Billing address
Shipping address
Email address
Telephone number
Payment information (processed securely by our payment providers)
Any information you provide when contacting customer support

We do not store your full payment card details.

Information collected automatically

When you browse our website, we may automatically collect:

IP address
Browser type and version
Device type
Operating system
Pages visited
Products viewed
Time spent on pages
Referral source
Cookie identifiers
Website usage information

This information helps us improve our website, protect against fraud and better understand how customers use our store.

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Arrange payment and delivery
Communicate with you about your order
Respond to customer enquiries
Prevent fraud and improve website security
Improve our products and website
Analyse website performance
Send marketing communications where you have chosen to receive them
Comply with our legal and regulatory obligations

We only collect information that is necessary for these purposes.

4. Our Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal information on one or more of the following legal bases:

To perform our contract with you when you place an order
To comply with our legal obligations
For our legitimate business interests, such as improving our website and preventing fraud
With your consent, for marketing communications and certain cookies

Where processing relies on your consent, you may withdraw that consent at any time.

5. Marketing

If you subscribe to receive updates from Castanea, we may occasionally send you emails about:

New collections
Product launches
Exclusive offers
Events
Brand news

You can unsubscribe at any time by clicking the unsubscribe link included in every email or by contacting us directly.

6. Sharing Your Information

We only share your personal information where necessary to operate our business and provide our services.

Depending on how you interact with our website, we may share information with trusted service providers, including:

Shopify, which powers our online store.
Payment providers, such as Shopify Payments, Stripe or PayPal, to securely process transactions.
Shipping and delivery companies to fulfil your orders.
Google Analytics, to help us understand how visitors use our website.
Meta (Facebook and Instagram), where the Meta Pixel is used to measure advertising performance and improve the relevance of our advertising.
Professional advisers, accountants, legal advisers and regulatory authorities where required by law.

All third-party providers are required to protect your information and use it only for the services they provide.

We never sell your personal information.

7. International Data Transfers

Some of our service providers process personal information outside the European Economic Area (EEA).

Where this happens, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or other approved legal mechanisms to protect your personal information.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our website is used.

Essential Cookies

These cookies are required for the website to function correctly. They enable shopping basket functionality, secure checkout, account login and website security.

These cookies cannot be disabled through our website.

Analytics Cookies

With your consent where required, we use Google Analytics to understand how visitors use our website.

Analytics information may include:

Pages visited
Time spent on our website
Device type
Browser information
Approximate geographic location
Referral source

This information helps us improve the performance and usability of our website.

Advertising Cookies

Where you have given your consent, we use the Meta Pixel (Facebook and Instagram) to:

Measure the effectiveness of our advertising campaigns
Understand how visitors interact with our website
Create audiences for advertising
Deliver advertisements that may be more relevant to your interests

These technologies may collect information such as your IP address, browser type, pages visited and actions taken on our website.

Shopify Analytics

Our Shopify store also uses built-in analytics tools that help us understand customer behaviour, website performance and the effectiveness of our online store.

Managing Cookies

When you first visit our website, you will be asked to choose your cookie preferences.

You can update your preferences at any time through our cookie settings or by adjusting your browser settings.

Please note that disabling certain cookies may affect the functionality of our website.

9. How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected.

Certain information may be retained for longer where required by law, including accounting, taxation and fraud prevention obligations.

When personal information is no longer required, it is securely deleted or anonymised.

10. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information from:

Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure

Although no online transmission is completely secure, we continually review our security practices to protect your information.

11. Your Rights

If you are located in the European Economic Area or the United Kingdom, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Request a copy of your information in a portable format
Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the details provided above.

12. Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage you to read their own privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or technology.

Any updates will be published on this page together with the revised "Last Updated" date.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Castanea

17 Glenmalure Square
Milltown
Dublin D06 A045
Ireland