If you are in anyway unsatisfied with your purchase you can return your item for an exchange or a full refund within 14 days. We will refund your method of payment for the purchase price, once we receive your return package. Only unused products in their original condition will be refunded. Please send an email to firstname.lastname@example.org within 14 days of purchase. If there are any discrepancies in your order or you are seeking an exchange, please email us at email@example.com In the case of an exchange, if we are out of stock in that style you can exchange for another style. You are responsible for the cost of return shipping. We can not accept any responsibility for lost or damaged items in transit. All returns must be sent via a tracked method with the original shipping shipping invoice included.
Returning a Sale item.
We are happy to offer an exchange or refund for all unwanted items bought in our Sale. Please ensure the returned items are in their original packaging with all labels still attached. Please email us at firstname.lastname@example.org to let us know what you would like in exchange. We will dispatch the new item as soon as we receive the original item.
Please send all returns to:
31 Ormond Road South,
Our express delivery services are provided by An Post Couriers. Delivery takes up to 5 working days and requires a signature. If An Post is unable to deliver your item, they will leave a delivery notification docket for you. This outlines all the information on how to collect the item(s). You can collect your item(s) from their local delivery units.
Republic of Ireland – 2-5 working days.
Europe – 3-7 working days.
Rest Of World – 5-10 working days.
Castanea accepts most major credit cards via Paypal or Stripe. All credit card and debit cardholders are subject to validation checks and authorisation by the card issuer. We cannot be liable for any delay caused by refusal of payment.